On July 2, 2025, the 2025 customer care activity with the theme of "Shantui Service and Worry-free Car" was officially launched, and the first stop kicked off at the headquarters of Shantui, Guangdong.
At the opening ceremony, it was emphasized that customer needs should be the driving force for innovation and deepen the construction of service network. The flag presentation ceremony gave the service team a mission and upgraded the service level; The event will also focus on the three core areas of equipment usage diagnosis, customized adjustment of equipment parameters for complex working conditions, and collection of service and accessories needs to carry out in-depth research to accurately empower customers.
At the first stop of the activity, the Shantui care team went deep into a port company. As a long-term and stable partner of Shantui, the company has deeply witnessed the transformation and upgrading of Shantui from traditional fuel equipment to new energy electrical products, as well as the leapfrog development process from product configuration optimization to technological innovation. At the port operation site, 2 sets of electrical equipment, 2 sets of fuel equipment and 4 sets of excavators work together to undertake important tasks such as grain loading and unloading, sand and gravel transportation. With its stable and reliable performance, Shantui equipment effectively guarantees the efficient operation of the operation, and the supporting professional services add guarantee to its operation. In view of the upcoming hot and hot weather, the care team will focus on the maintenance of the equipment air conditioning system and strive to improve the operating environment of the workers.
Due to the large amount of dust in the working environment of the equipment, the team members first used an air gun to clean the radiator sheet and quickly removed the dust that blocked the breathing of the equipment. Subsequently, the filter of the air conditioner was replaced and fluoridated. When the temperature indicator of the cab points to 26°C, it creates a comfortable operating environment for the operators, which not only reflects the professional maintenance level of Shantui equipment, but also implements the service concept of "all the way to the road".
Shantui's customer care is not only a comprehensive upgrade of service quality, but also a solemn commitment of Shantui to walk hand in hand with customers and create value. In fact, the customer care activity has been extended for many years and has become an important brand activity for Shantui to fulfill its service commitment and deepen customer relationships. In the days to come, the Shantui Care team will cross the mountains and rivers, cover all over the north and south of the river, go deep into the front line of customers, listen to the voices of customers, solve problems for customers with professional services, and truly realize "worry-free car use".(This article is from the official website of Seetao www.seetao.com. Reprinting without permission is strictly prohibited. Please indicate Seetao.com + original link when reprinting) Seetao.com Strategy Column Editor/Sun Fengjuan
Comment
Write something~