At infrastructure project sites around the world, Sany service engineers overcome extreme environments and complex challenges with superb technology, rapid response, and extraordinary perseverance, ensuring the stable operation of every device and defending their commitment to customers.

The 'Lone Warrior' of Port Sudan: Teklit Gebrecherkos

During the assembly of the HZS60X10 mixing plant in Port Sudan, Teklit Gebrecherkos, a service engineer from Sany, faced a severe test.

The local temperature continues to exceed 40 degrees Celsius and there is a lack of cooling facilities, resulting in extremely limited effective working hours per day. Language communication has also become a major obstacle, as it requires difficult coordination between English and the locally spoken Arabic. What's even more tricky is that it's difficult to find professional technicians on site to assist, from tightening each bolt to debugging the entire system, all the work needs to be completed independently by him.

Faced with numerous difficulties, Teklit did not back down. He resolved communication barriers with professionalism and patience, compensated for the shortage of manpower with rich experience, and finally successfully completed the assembly and debugging of the entire equipment, which was highly recognized by the customer.

This will definitely continue after the project is completed - the client specifically invited him to the capital Khartoum to assist in inspecting other equipment. In the scorching Port Sudan, Teklit not only completed an engineering task with sweat and professionalism, but also earned a respect that transcends language and culture.

Singapore's' repair hero ': Li Qing

On November 3rd, a 100 ton crawler crane on the T5 construction project at Changi Airport in Singapore was suspended due to lightning strikes, directly affecting the construction progress of thousands of workers. Li Qing, a service engineer at Sany, was ordered to immediately coordinate and expedite the delivery of parts to the scene, evacuate surrounding personnel as soon as possible, and ensure the safety of the operation.

After initially replacing the display screen and flashing the program, the fault alarm still exists. To thoroughly investigate the issue, Li Qing made two trips back and forth to the company to apply for emergency parts. On site challenges followed one after another: the airport construction area was strictly restricted, there was a lack of high-altitude equipment, the steel wire rope of the crane boom was long and heavy, and sensor disassembly and assembly were extremely difficult. Li Qing faced the challenge and actively coordinated with the excavator to assist in the operation, ultimately successfully completing the sensor replacement and debugging.

After continuous efforts, the equipment successfully resumed operation at 3am the next day, ensuring the project progressed as scheduled. Li Qing has won high praise from clients and project parties for her professional, efficient, and responsible performance.

Chile's versatile engineer: Joctan Carrasco Guzm á n

In Chile, Joctan Carrasco Guzm á n, a service engineer at Sany, is not only an expert in solving complex technical problems, but also an important bridge to assist international clients in landing operations.

Faced with high-tech and difficult projects, Joctan has demonstrated solid professional abilities: he has guided the technical delivery of 800 ton cranes, ensuring the perfect acceptance of equipment; I have also participated in the maintenance and structural integrity assurance of 130 ton cranes, helping customers quickly restore equipment operation.

Joctan also plays a crucial role in supporting international clients. From May to August this year, he provided full support to Brazilian customers, completing the delivery, assembly, and commissioning of three SAC2500E devices and a complete set of accessories. In October, he supervised the unloading of SCL10000 crane at Antofagasta Port and worked continuously for 7 days to complete assembly and load testing, significantly enhancing customer trust.

With its technical expertise in the field of large tonnage cranes and customer-centric service spirit, Joctan has gained widespread recognition in the Chilean market.

Go with SANY, No More Waiting - This is not only a promise, but also a daily service of Sany worldwide. Whenever and wherever customers need it, Sany service engineers always arrive at the fastest speed to provide the most reliable guarantee.(This article is from the official website of Jian Dao www.seetao.com. Reproduction without permission is prohibited, otherwise it will be prosecuted. Please indicate Jian Dao website+original link when reprinting.) Jian Dao website corporate publicity column editor/Yin Jiahui