Recently, China's first 300 ton "Weichai Heart" mining truck power successfully passed the reliable operation 18000 hour acceptance. Behind reliable performance, Weichai's 24/7 exclusive services provide comprehensive protection.

A professional team on duty, sufficient spare parts reserves, engine inspection, maintenance, and upkeep... Weichai's customized service plan for the entire lifecycle ensures the long-term and stable operation of mining equipment.

Targeting all mining customers

Weichai empowers its operations with the industry's best service capabilities and stable service policies

The industry's best three guarantee policy reduces costs for customers

The three guarantee period for rigid mining card equipment is one year, with no limit on operating hours or components, achieving full coverage guarantee, breaking through the hidden limitations of the industry's three guarantee period, and effectively reducing customer maintenance costs and downtime risks.

Adequate spare parts reserve ensures instant service

Relying on an 80 million yuan reserve of mining power accessories, we regularly release sufficient units and accessories to major mining areas to achieve 100% reserve coverage and 100% supply within 72 hours, ensuring that accessories are available and replenished immediately, and efficiently responding to maintenance needs.

Diversified training empowers service upgrade

We have established nearly 40 training centers, built a global training network, and gathered over 400 senior instructors to provide integrated professional training for customers and service channels, effectively improving service quality and efficiency.

Flexible service model accurately adapts to customers

Accurately analyze the differentiated working conditions of customers in different mining areas, create a diversified service model of "Weichai Direct Service", "Direct Service+Mining Area Self Service", and "Direct Service+Social Channel Assistance", and efficiently match the production rhythm of mines.

Safe protection throughout the entire lifecycle

The mining specific W-TCO package, real-time engine data monitoring and analysis, combined with flexible and accurate overhaul service solutions, provides integrated high-quality services that run through the entire life cycle of the equipment.

Relying on the best service policies and resources in the industry

Weichai can achieve:

24/7 protection, 5-minute response, 30 minute arrival, and closed loop for issues on the same day;

Minor repairs can be completed within 6 hours, while medium repairs can be completed within 24 hours;

2-year free service support, regular operation analysis reports, and full lifecycle protection.Editor/Cheng Liting