Since its establishment, BYD forklifts have rapidly grown in the main development directions of intelligence, new energy, and unmanned vehicles. At the same time, its people-oriented and customer-oriented service philosophy, as well as one-stop pre-sales and after-sales services, have gradually increased its reputation among customers.

"I just bought a few forklifts, not large machinery like excavators and cranes. No matter how good the service is, how good can it be?" This is the first question that the person in charge of a food processing plant in Guangdong asked before contacting BYD forklifts and their service team.

In 2018, this entrepreneur born in the 1980s was seeking suitable new material handling equipment for the company. "We mainly produce yogurt, ice cream, and other products, with a large daily shipment volume. Forklifts are mainly used for material handling in warehouses at room temperature, low temperature, and cold chain. Traditional electric forklifts used before have many problems, such as frequent charging, short battery life, high failure rate, and some functional designs are also seriously lacking."

In the forklift market, there are many criteria for evaluating the quality of a forklift, but ultimately, it still depends on its product quality and after-sales service. BYD Forklift, as a leader in the field of new energy forklifts, not only has won the favor of the high-end market with excellent equipment manufacturing technology, but also has been praised for its high-quality service concept of always putting customers first.

Personalized pre-sales customization service to ensure a worry free experience for customers

BYD Forklift is based on professionalism and ensures the stable operation of equipment through humane and caring services. Provide refined customization services based on the specific industry and forklift usage scenarios of the customer, to meet their unique needs, and provide tailored services and solutions according to their actual situation.

Faced with the characteristics of long transportation distance, narrow space, high stacking, and shuttle between normal temperature and cold storage in Guangdong food processing plants, as well as the pain points of maintenance and high energy consumption when using internal combustion forklifts, BYD Forklift has customized a 1.6T three point lithium battery balance forklift for them; Modify the gantry and loading chain according to the requirements of space and elevated storage of goods; Provide ultra long batteries, vehicle warranty services, and arrange specialized maintenance and training.

Only time can give the most fair answer to whether Lu Yao knows horsepower and whether it is trustworthy. After a whole year of on-site use, the customer highly praised the handling solution tailored by BYD Forklift: "BYD Forklift, with its zero emissions, zero pollution, low energy consumption, and excellent smoothness and passability, has helped us solve many difficult problems and is undoubtedly our effective assistant in daily work."

Meticulous after-sales support, striving for customers to feel relaxed and comfortable

In terms of after-sales service, BYD Forklift has always maintained a high level of professionalism, continuously improving its service network to ensure synchronization with customers in terms of geographical coverage and time response, becoming their most solid support. Based in Shenzhen, we have closely cooperated with six regional service centers, including Shaoguan, Beijing, Shanghai, Xi'an, Chengdu, and Changsha, and established 31 provincial-level service outlets as well as over 200 city, county/district, and town level service stations. This ensures that BYD forklifts can respond quickly within 1 hour, arrive at the customer's location within 12 hours, resolve equipment malfunctions within 24 hours, and completely resolve issues within 72 hours.

Not only that, hundreds of BYD new energy service vehicles have also been deployed to national forklift after-sales service institutions, and the closer service network to customers has also formed an advantage in the ability of technical engineers. Service has become another business card for BYD forklifts to constantly attack cities and seize villages. At the 2023 LogiMAT, BYD Forklift announced a new warranty policy, with some products offering an eight year or 10000 hour warranty period. The BYD E-series battery has a 5-year/12000 hour warranty; After the launch of BYD's S series lithium-ion balanced forklift, this time it has broken the industry's latest record: the whole vehicle warranty is eight years. The launch of this project undoubtedly shows that BYD has been constantly changing, and the only thing that remains unchanged is that its product quality remains consistent.

Forklifts have become relatively mature in the Chinese market, and the procurement cost of forklifts has gradually decreased and become transparent. On the contrary, labor costs have been increasing, and corresponding maintenance costs have also been increasing year by year. Maintenance services have become an important part of the forklift aftermarket, and major manufacturers have shifted their main profit points from selling new cars to after-sales services. At this time, BYD has launched a policy of "some products have a warranty of up to eight years", What is the intention?

Naturally, BYD aims to bring safer and higher quality lithium-ion forklifts to users. High quality means high standards and high investment. On the one hand, it will reset the industry standards for lithium-ion forklifts and break the traditional practice of one-year or three-year warranty for forklifts; On the other hand, BYD's customers do not need to pay additional fees to obtain more worry free, reliable, and lower total cost of ownership products and services; On the road to promoting lithium-ion forklifts, BYD has added an extra responsibility and responsibility.

In the future, BYD forklifts will continue to sail through the waves, leverage their technological advantages, ignite innovative sparks, and carefully create more efficient, environmentally friendly, and user-friendly logistics handling solutions for users.Editor/XingWentao