In order to be closer to users and improve service temperature, recently, the "Mountain Push Service · Car Worry Free" customer Guan Aixing Guangdong station was fully launched in 2025.

This operation is composed of 12 service backbones and 10 professional service vehicles, heading to multiple cities including Huizhou, Heyuan, Puning, Chaozhou, Jieyang, Dongguan, Shenzhen, etc., to carry out a three-month centralized inspection service for mining and excavation equipment users in the region. During the high-temperature operation period, the team particularly strengthened the inspection of the air conditioning system to ensure the comfort of the driver's work. At the same time, we have also established a fast response and efficient collaborative service network, focusing on the issues that customers are most concerned about and making precise efforts.

This round of inspection focuses on four key aspects: equipment operation status, working environment, after-sales response, and accessory support. The service team goes directly to the front line of operations, conducts comprehensive diagnosis based on the customer's real usage scenarios, and identifies and eliminates potential risks. At the same time, deeply understand customer pain points, collect feedback and suggestions, and provide a basis for subsequent product optimization and service upgrades. This is not only a device health check, but also a deep practice of Shantui's service concept.

Wherever the customer is, the service extends. At the first stop, the service team arrived at a loader customer site engaged in soil and sand washing operations. Exposure to the sun and sudden rain took turns, and the loader continued to operate at high loads in the mud. After the service personnel arrived at the scene, they didn't care about their wet clothes and immediately carried out a complete machine inspection - checking whether the air conditioning cooling was stable, whether the radiator was blocked, whether the hydraulic system was leaking, and whether the electrical circuits were aging, item by item, without slackening. Every detail of control is a guarantee of equipment reliability.

This visit is a service and a deepening of trust. From rushing to the scene through wind and rain, to meticulously inspecting equipment, to candidly communicating and empathizing with customers, Shantui has fulfilled its commitment of "customer-centric" with practical actions. In the construction machinery industry, service not only connects brands and users, but also builds the foundation of brand trust.

Customer trust is not won overnight through promises, but rather the result of every initiative and every drop of sweat being fulfilled. Shantui will continue to provide deep, solid, and thorough services, and build the "Customer Care Journey" into the strongest bridge between the brand and customers.

In the future, whether it's high temperatures or hardships, we will always stand by our customers' side, guarding equipment with professionalism and trust with actions. Shantui, serve every journey with dedication, join hands with customers, and embark on a journey of thousands of miles together. (This article is from the official website of Jian Dao www.seetao.com. Reproduction without permission is prohibited, otherwise it will be prosecuted. Please indicate Jian Dao website+original link when reprinting.) Jian Dao website enterprise publicity column editor/Yang Beihua