Poor quality of construction machinery products, high repair rates and non-compliance by manufacturers are major issues that plague users in the concrete industry. In this regard, a revolution in the overall upgrade of quality and credibility is in the ascendant within the circle of engineering machinery production plants, and SICOMA's new technology is undoubtedly recognized by the industry as a leader in the tide of change.

The 2019 annual meeting of the User Working Committee of the China Construction Machinery Industry Association was successfully held in Changzhou on December 20, with the "Guidelines of the Central Committee of the Communist Party of China and the State Council on Carrying out Quality Improvement Actions" and "The Office of the Ministry of Industry and Information Technology on Doing a Good Job 2019" "Announcement on the Work of Industrial Quality Brand Construction" and other documents as guidance, carry out quality improvement actions in the construction machinery industry with the market quality concept of "promoting quality improvement and achieving customer satisfaction", and take "quality integrity, customer satisfaction" as the theme, and The industry has publicly released the "Research Results of User Satisfaction Evaluation of Concrete Machinery, Road Maintenance Machinery, Aerial Work Machinery and Rotary Drilling Rigs in 2019".

With the title of "Analysis and Trends of the Development of the Construction Machinery Industry", President Qi Jun introduced in detail the economic operation of the industry in 2019, and predicted the development trend of the construction machinery industry in 2020. "China's construction machinery industry has made great progress after many years of development. As of the end of 2018, the main product holdings were about 7.29 to 7.89 million units, of which 16.72 to 1.811 million were hydraulic excavators. Taking excavators as an example, the market share of Chinese brands is In the 1990s, it was 3%. Today, Chinese brands have accounted for 64%. At the same time, a large number of domestic parts have replaced imports. "In the theme report, President Qi said," Of course, the industry still faces many problems, and the main performance is In: 1. Weakening the role of infrastructure investment; 2. The characteristics of cyclical development will continue; 3. The international market is facing more complex and severe market, investment and access tests; 4. The quality of development needs to be further improved, and high There is still a long way to go for quality development; 5. Hard work still needs to be done to make up for the shortcomings, and long-term plans are needed; 6. The problem of competition order in the domestic and foreign markets is still serious. "Speaking of the post-market, President Qi believes that the new machine market will compare with the post-market Reaching a ratio of 1: 4, but due to the disorderly competition of everyone, the current situation of the aftermarket development is not optimistic.

Mr. Qi Jun, President of China Construction Machinery Industry Association

Chairman Liu Zijin made a report on the "Work Report of the User Working Committee of the China Construction Machinery Industry Association in 2019" with the theme of "Strengthening the Construction of Quality and Credit Evaluation System and Promoting Product Customer Satisfaction".

Mr. Liu Zijin, Chairman of the User Working Committee of China Construction Machinery Industry Association

Secretary-General Hou Baojia reviewed the "30-year work history of promoting customer satisfaction engineering". The 30-year customer satisfaction engineering work was congratulated by the National User Committee and the relevant branch of the construction machinery industry. Standing at a new starting point for high-quality development, it continued to summarize users. Satisfactory business experience, better provide high-quality services for enterprise development, strive to improve the overall quality level of the industry, and win higher user satisfaction.

Mr. Hou Baojia, Vice Chairman and Secretary General of the User Working Committee of China Construction Machinery Industry Association

In 2019, the user working committee based on the work deployment, based on "Guide to Customer Satisfaction Evaluation Models and Methods" GB / T19038-2009, "General Rules for Customer Satisfaction Evaluation" GB / T19039-2009, and "Code for Satisfaction Evaluation of Construction Machinery Users (Trial)", Organized nationwide user satisfaction surveys for concrete machinery, road maintenance machinery, aerial work machinery and rotary drilling rig products to give play to the role of user demand, promote the improvement of construction machinery quality, and achieve customer satisfaction. The concrete machinery products investigated this year include concrete mixing stations, concrete boom pump trucks, and concrete mixing transport vehicles; road construction and maintenance machinery products include road rollers, graders, pavers, asphalt mixture mixing equipment and thermal regeneration equipment; high-altitude operations Mechanical products include aerial platforms, aerial platforms, aerial work baskets, and window cleaners; piling machinery products include rotary drilling rigs. The evaluation index system is constructed in 7 dimensions, including overall satisfaction evaluation, brand image evaluation, product quality evaluation, service quality evaluation, value evaluation, complaint and loyalty.

In 2019, we visited end users of concrete machinery, road maintenance machinery, aerial work machinery and rotary drilling rigs in 31 provinces and municipalities, and obtained nearly 6,000 interview samples through letters, telephones, and other methods, involving 74,400 products. Taiwan, covering nearly 110 manufacturers of different brand products, has collected a lot of valuable user evaluation information, which is very worthy of corporate reference. The dimensions of the evaluation index system are the same as before, including overall satisfaction evaluation, brand image evaluation, product quality reliability evaluation, service quality evaluation, perceived value evaluation, user complaints and user loyalty. The evaluation results are highly comparable.

An Zhifang, Deputy Secretary-General of User Committee of China Construction Machinery Industry Association

Deputy Secretary-General An Zhifang released the results of the user satisfaction evaluation of the quality of concrete machinery, road maintenance machinery, aerial work machinery and rotary drilling rigs in 2019. A total of 31 provincial and municipal concrete machinery, road maintenance machinery, aerial work machinery, and rotary drilling rig end users were visited this time, and nearly 6,000 interview samples were obtained, involving 74,300 products, covering manufacturers of different brand products. Nearly 110 companies have collected a lot of valuable user evaluation information. Among them, there are a total of 2015 units of concrete machinery products. The overall user satisfaction score of the concrete machinery industry is 82.3 points, which is 2.8 points lower than the previous evaluation. There are a total of 2807 units of road maintenance machinery products, and the overall user satisfaction score of the road maintenance machinery industry is 81.3. Points, down 1.0 points from the previous assessment. There are a total of 69058 high-altitude machinery products. The user satisfaction score of the high-altitude machinery industry is 83.8 points, which is 2.0 points lower than the previous evaluation. There are 474 rotary drilling rig products, and the user satisfaction score of rotary rigs is 80.6 points, which is higher than The assessments rose by 0.4 points.

Construction machinery market quality credit rating release evaluation results

A survey of user satisfaction evaluation of concrete machinery products involves a total of 2015 concrete mixer stations, concrete boom pump trucks, and concrete mixer transport trucks. The overall user satisfaction score of the concrete machinery industry is 82.3 points. Compared with the previous evaluation results, User satisfaction dropped by 2.8 points. The Zhuhai SICOMA double-horizontal concrete mixer has won unanimous praise from customers for its excellent quality, high efficiency, energy saving and environmental protection, and won "Customer Satisfaction Products such as Quality Credit A in the Construction Machinery Market". The market is a touchstone for verifying products. Only high-quality technology can make products flourish in the market. By virtue of high-quality product performance, SICOMA has become a new wave in the market. (Please refer to www.seetao.com for reprinting) See Editor / Wang Zhizho