In order to further strengthen the after-sales service system in the Americas region, enhance the service level of overseas distributors, and strengthen the ability to provide localized service guarantees, Lovol Heavy Industries recently conducted a training course on service skills for distributors in the Americas region in Brazil.

This training brings together high-quality channel forces in the Americas region, with a total of 13 distributors and 36 technical backbones organized to participate, covering multiple core distributors. The training scale is large and the channel coverage is wide, effectively realizing the centralized empowerment and technical exchange of service talents in the Americas region, further expanding the radiation range of Lovol's overseas service training.

Multi dimensional practical teaching accurately solves pain points in overseas services

This training adopts a three-dimensional teaching mode of "theoretical explanation+real machine demonstration+case review", closely following the overseas terminal service scene, focusing on the main models, core systems, new energy products and supporting power equipment, customizing systematic and targeted courses, and comprehensively filling the technical shortcomings of overseas service personnel.

The training course system is rich and focused, covering the main products and core technology areas of the entire Lovol series:

Core Technology Training for Excavators:

Focus on mainstream excavators such as FR215F, provide in-depth explanations of the hydraulic principles, main pump, main valve core structure, and working logic of the entire machine, and conduct disassembly training for key hydraulic components such as rotary motors and walking motors. Special lectures on the electrical system knowledge of mini excavators and F-generation excavators, helping students accurately master the core skills of excavator fault diagnosis, maintenance, and upkeep.

Loader and excavator loader training:

For popular models such as FB878M two end busy and FL955K loader, specialized training on hydraulic system, electrical system, and transmission system will be carried out to refine the structural differences and maintenance points of different models, and comprehensively enhance the students' comprehensive operation, maintenance, and fault handling abilities for the entire range of engineering equipment.

Empowering new energy products:

Keeping up with the global trend of new energy product development, we have launched a new energy exclusive training module, with FL960EV electric loader as the core, to provide detailed explanations of equipment control logic, core functions, operation and maintenance points, and troubleshooting methods. We aim to establish a new energy product service technology system for overseas distributors in advance, and build a solid foundation for Lovol's new energy product overseas market services.

Weichai Engine Special Training:

This training specially invited Weichai professional technical experts to give on-site lectures, focusing on the principles of engine structure, daily operation standards, typical fault cases, and the use of specialized diagnostic software. The aim is to comprehensively enhance the engine fault diagnosis, maintenance, and upkeep capabilities of overseas service personnel, and achieve the integration of whole machine and power system service technology.

To test the training results and consolidate the learning outcomes, the training course organizes a graduation examination to comprehensively assess the trainees' product knowledge, technical principles, fault diagnosis, and practical service skills. All students answered seriously and fought with all their strength, and the training effect was significant.

Deeply cultivating service globalization and building a strong foundation for overseas development. This training course on service skills for distributors in the Americas region is an important milestone in the construction of Lovol Heavy Industries' overseas service system. This training not only effectively enhanced the core abilities of dealers in whole machine maintenance, fault diagnosis, and power maintenance, but also deepened the technical exchange and cooperation consensus between Chinese and foreign teams.

At the same time, specialized new energy training empowers and completes the reserve of new energy service talents for overseas distributors ahead of schedule, laying a solid technical foundation for the promotion, after-sales support, and reputation accumulation of Lovol's new energy products in the American market, and helping brands seize opportunities in the global new energy engineering machinery market. In the future, Lovol Heavy Industries will continue to focus on global development, continuously improve the overseas dealer training system, regularly carry out localized technology empowerment, talent cultivation, and service upgrading activities, continuously consolidate overseas after-sales service barriers, empower global customers with professional technology and high-quality services, and continuously polish the Lovol global brand card!Editor/Huang jiali